Case Study 1 Avon Insurance Case Study Avon Insurance wants to optimize its claims process because manual triage, incomplete submissions and long turnaround times are affecting customer experience and operational efficiency. What learners practice with AI Draft user stories and acceptance criteria Analyze as-is and to-be process flows Identify AI-enabled triage and automation opportunities Understand BA role in the AI project
Case Study 2 CarZone Platform Case Study CarZone is building a digital car buying and dealership platform where customers can discover vehicles, compare options, book test drives and complete key steps online. What learners practice with AI Prepare elicitation questions and requirement discovery prompts Create working prototype Write and review user stories Draft the SRS for the project